Refund policy

Workshop ticket refunds, rescheduling and cancelations

Online and in-person workshops ticket sales that are sold via www.obby.co.uk and all ticket sales are subject to the following terms as listed on the Obby website. Please see details via this link Obby refund and cancelation policy. For tickets purchased for our workshops booked via any other third party websites please refer to cancelation details set on those websites. If you have any questions please feel to email info@floralmerchantlondon.co.uk

Return policy for perishable items

At Floral Merchant London, we take the utmost care in preparing your botanical creations.
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If in exceptional circumstances you are unhappy with the standard of order, please direct all complaints to info@floralmerchantlondon.co.uk if purchased through www.floralmerchantlondon.co.uk. We will do our best to respond within 24 hours and resolve the situation.

• If the complaint is due to substandard or incorrect plants, we will require photographic evidence to support the claim. We will assess the claim and get back to you within 24 hours. Please note that any refund issued will take approximately seven working days after issue to enter your account.

• Please ensure that you get in touch with us as soon as possible and within two days of receiving the order due to the perishable nature of the items we sell in order for us to effectively deal with your query.

• Due to the perishable nature of the items we sell, we do not accept returns. All orders are final, we do not accept cancellations.

• Please note that we may substitute plants according to market availability, we strive to let all our customers know if any substitution is made.

• It is solely the customer’s responsibility to use any available discount codes to them. Floral Merchant London will not be responsible for refunds where a discount code was not applied.

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• To get in touch with Floral Merchant London regarding returns and refunds please contact us at the below.

Email contact: info@floralmerchantlondon.co.uk

Returns for non workshop and non perishable items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@floralmerchantlondon.co.uk

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@floralmerchantlondon.co.uk and we'll tell you what to do next

 Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.